Regulatory Framework and Compliance

Develop a strong foundation in Regulation 18, staffing obligations, and CQC compliance requirements.

• Understanding Regulation 18 and Its Implications
  Learn how Regulation 18 ensures safe staffing levels, staff training, and supervision, and understand the risks of non-compliance.
• CQC’s Role in Assessing Compliance
  Gain insights into how CQC inspects and rates providers under Regulation 18, including workforce audits, competency checks, and enforcement actions.
• Consequences of Non-Compliance
  Understand the financial, legal, and reputational risks of failing to meet staffing and training requirements, including fines, CQC sanctions, and service closures.
• Best Practices for Compliance
  Learn workforce planning strategies, training protocols, and supervision methods to maintain compliance and achieve a strong CQC rating.

Ensuring Sufficient Staffing Levels

Master workforce planning, staffing audits, and contingency planning to ensure continuous care provision.

• Determining Safe Staffing Levels
  Understand how to assess service user needs, staff skill mix, and workload distribution to maintain safe and effective staffing ratios.
• Workforce Planning Strategies
  Learn how to forecast staffing needs, recruit skilled staff, and manage retention strategies to prevent workforce shortages.
• Impact of Staffing Shortages and Risk Mitigation
  Identify the risks of under-staffing, such as care delays, burnout, and compliance breaches, and implement effective mitigation strategies.
• Monitoring and Adjusting Staffing Levels
  Explore data-driven workforce audits, workload assessments, and incident tracking to maintain optimal staffing.

Training and Development Requirements

Ensure staff are competent, confident, and compliant through structured training and professional development.

• Mandatory Training Requirements for Care Staff
  Learn about core training areas, role-specific qualifications, and CPD requirements for different care roles.
• Supervision and Appraisals
  Implement structured staff supervision, performance reviews, and competency assessments to maintain workforce standards.
• Ongoing Professional Development (CPD) and Career Progression
  Discover how to support staff growth through CPD, leadership training, and career advancement pathways.
• Assessing Staff Competency and Performance
  Implement knowledge-based testing, direct observations, and performance improvement plans to ensure staff meet required competency levels.

Recruitment Standards and Professional Qualifications

Develop effective recruitment and selection processes that align with CQC standards and legal hiring regulations.

• Safe Recruitment Practices in Care Settings
  Learn how to hire competent, values-driven staff while preventing safeguarding risks and compliance breaches.
• Legal Requirements and Pre-Employment Checks
  Understand DBS checks, right-to-work verification, and qualification assessments to ensure staff suitability.
• Professional Body Registration and Additional Qualifications
  Ensure compliance with NMC, HCPC, and GPhC regulations, and learn about advanced qualifications for specialist roles.

Workforce Compliance and Staff Wellbeing

Ensure staff are legally compliant, well-supported, and engaged in their roles.

• Monitoring and Auditing Staff Training and Compliance
  Learn how to track training records, conduct workforce audits, and maintain regulatory compliance.
• Handling Underperformance and Competency Gaps
  Implement structured performance improvement plans (PIPs) and corrective training for underperforming staff.
• Managing Workplace Wellbeing and Retention
  Explore strategies to prevent burnout, improve work-life balance, and increase staff retention.

By completing this course, care managers will gain the expertise to manage staffing and training requirements effectively, maintain CQC compliance, and build a skilled, high-performing workforce.