Understanding Challenging Behaviour

• Define challenging behaviour and explore its various types (aggressive, disruptive, self-injurious, withdrawn, etc.).
• Identify common triggers such as pain, mental health conditions, environmental stressors, and communication barriers.
• Recognise the role of mental health, disabilities, and social influences in shaping behaviour.
• Examine the impact of challenging behaviour on staff, service users, and organisations.
• Understand ethical and legal considerations, including safeguarding rights and ensuring dignity in behaviour management.

De-escalation Techniques and Conflict Resolution

• Learn early intervention strategies to prevent behavioural escalation.
• Develop effective communication skills, including active listening, empathy, and non-verbal techniques.
• Understand how to manage aggression safely while prioritising de-escalation and conflict resolution.
• Explore Positive Behaviour Support (PBS) as a proactive approach to reducing challenging behaviour over time.
• Learn how to handle high-risk scenarios safely while adhering to legal and ethical guidelines.

Behaviour Management Strategies

• Differentiate between proactive vs. reactive approaches to behaviour management.
• Learn how to develop and implement Individual Behaviour Support Plans (BSPs).
• Understand the importance of consistency, structured routines, and reinforcement strategies.
• Explore methods for identifying and addressing underlying causes rather than just reacting to symptoms.
• Learn how to monitor, evaluate, and adapt behaviour management strategies to improve outcomes.

Supporting Staff and Promoting Well-being

• Recognise the emotional impact of managing challenging behaviour on staff, including stress and burnout.
• Develop coping mechanisms and self-care strategies to maintain emotional well-being.
• Strengthen teamwork, communication, and workplace support systems.
• Understand the importance of supervision, ongoing training, and continuous professional development.
• Learn how to create a safe, supportive working environment that promotes staff resilience and job satisfaction.