Foundations of Good Governance and Regulatory Context

Develop a strong foundation in governance principles, leadership responsibilities, and CQC regulations.

• Introduction to Good Governance
  Understand the role of governance in quality care, including transparency, accountability, integrity, and stewardship, and its impact on service safety and regulatory compliance.
• Regulatory Framework Overview
  Explore key regulations such as the Health and Social Care Act 2008, the Care Act 2014, the Data Protection Act 2018 (GDPR), and Health and Safety at Work Act 1974, ensuring compliance with legal requirements.
• Building a Governance Culture
  Learn how to embed governance into daily operations, engage staff in compliance, and create an open and accountable care environment.

Regulation 17 and the Systems & Processes for Compliance

Gain an in-depth understanding of Regulation 17 (Good Governance) and its role in maintaining service quality, risk mitigation, and accountability.

• Understanding Regulation 17
  Learn how this regulation mandates risk assessments, audits, incident reporting, and quality assurance to uphold care standards.
• Developing Governance Systems
  Explore how to implement Standard Operating Procedures (SOPs), compliance frameworks, and digital governance tools to enhance efficiency.
• Risk Management and Compliance Monitoring
  Discover structured approaches like Root Cause Analysis (RCA) and Failure Mode and Effects Analysis (FMEA) for incident investigation and risk prevention.

Maintaining Robust Records and Audit Processes

Master records management, auditing, and reporting to ensure data security, compliance, and continuous improvement.

• Service User & Staff Records Management
  Learn the legal and regulatory requirements for managing care plans, risk assessments, incident logs, medication records, and employment documentation.
• Conducting Regular Audits
  Explore how audits assess medication management, safeguarding, infection control, and workforce compliance, ensuring CQC readiness.
• Implementing the PDSA (Plan-Do-Study-Act) Model
  Learn how audit cycles drive continuous improvement and regulatory compliance through structured evaluations.
• Sharing Information & Reporting
  Understand internal and external reporting requirements, including CQC notifications, RIDDOR reporting, and safeguarding concerns.

Continuous Improvement, Feedback, and Organisational Accountability

Develop strategies for sustaining governance excellence, seeking stakeholder feedback, and maintaining leadership accountability.

• Stakeholder Engagement & Feedback Collection
  Learn how to collect and analyse feedback from service users, staff, commissioners, and regulators to inform service improvements.
• Transforming Feedback into Action
  Discover how to convert audits, complaints, and inspections into governance improvements, ensuring regulatory compliance and quality enhancement.
• Employer Responsibilities & Leadership Accountability
  Understand the legal and ethical obligations of care providers, including staff performance management, training, and whistleblowing policies.
• Sustaining a Governance Culture
  Explore how to future-proof governance systems by adapting to regulatory changes, integrating new technologies, and fostering a values-driven workplace.

This course equips managers with practical tools, regulatory knowledge, and leadership skills to ensure governance excellence and maintain compliance with health and social care regulations.