Governance Management

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About the course

Good governance is the foundation of high-quality, safe, and accountable health and social care services. Strong governance structures ensure compliance with Care Quality Commission (CQC) regulations, safeguard service users, and promote continuous improvement.

This course provides a comprehensive overview of governance principles, leadership responsibilities, and regulatory frameworks, helping managers and senior staff develop the skills needed to lead safe, effective, and well-regulated care environments.

Learners will explore Regulation 17 (Good Governance) of the Health and Social Care Act 2008, risk management strategies, governance culture, and how audits and feedback mechanisms contribute to service improvement. By the end of the course, participants will be equipped to implement robust governance systems, meet CQC compliance requirements, and enhance organisational accountability.

This course is ideal for care managers, senior leaders, and compliance officers responsible for governance, risk management, and regulatory compliance in care services.

What will you learn

Foundations of Good Governance and Regulatory Context

Develop a strong foundation in governance principles, leadership responsibilities, and CQC regulations.

Introduction to Good Governance
Understand the role of governance in quality care, including transparency, accountability, integrity, and stewardship, and its impact on service safety and regulatory compliance.
Regulatory Framework Overview
Explore key regulations such as the Health and Social Care Act 2008, the Care Act 2014, the Data Protection Act 2018 (GDPR), and Health and Safety at Work Act 1974, ensuring compliance with legal requirements.
Building a Governance Culture
Learn how to embed governance into daily operations, engage staff in compliance, and create an open and accountable care environment.

Regulation 17 and the Systems & Processes for Compliance

Gain an in-depth understanding of Regulation 17 (Good Governance) and its role in maintaining service quality, risk mitigation, and accountability.

Understanding Regulation 17
Learn how this regulation mandates risk assessments, audits, incident reporting, and quality assurance to uphold care standards.
Developing Governance Systems
Explore how to implement Standard Operating Procedures (SOPs), compliance frameworks, and digital governance tools to enhance efficiency.
Risk Management and Compliance Monitoring
Discover structured approaches like Root Cause Analysis (RCA) and Failure Mode and Effects Analysis (FMEA) for incident investigation and risk prevention.

Maintaining Robust Records and Audit Processes

Master records management, auditing, and reporting to ensure data security, compliance, and continuous improvement.

Service User & Staff Records Management
Learn the legal and regulatory requirements for managing care plans, risk assessments, incident logs, medication records, and employment documentation.
Conducting Regular Audits
Explore how audits assess medication management, safeguarding, infection control, and workforce compliance, ensuring CQC readiness.
Implementing the PDSA (Plan-Do-Study-Act) Model
Learn how audit cycles drive continuous improvement and regulatory compliance through structured evaluations.
Sharing Information & Reporting
Understand internal and external reporting requirements, including CQC notifications, RIDDOR reporting, and safeguarding concerns.

Continuous Improvement, Feedback, and Organisational Accountability

Develop strategies for sustaining governance excellence, seeking stakeholder feedback, and maintaining leadership accountability.

Stakeholder Engagement & Feedback Collection
Learn how to collect and analyse feedback from service users, staff, commissioners, and regulators to inform service improvements.
Transforming Feedback into Action
Discover how to convert audits, complaints, and inspections into governance improvements, ensuring regulatory compliance and quality enhancement.
Employer Responsibilities & Leadership Accountability
Understand the legal and ethical obligations of care providers, including staff performance management, training, and whistleblowing policies.
Sustaining a Governance Culture
Explore how to future-proof governance systems by adapting to regulatory changes, integrating new technologies, and fostering a values-driven workplace.

This course equips managers with practical tools, regulatory knowledge, and leadership skills to ensure governance excellence and maintain compliance with health and social care regulations.

Course Content

Module 1: Foundations of Good Governance and Regulatory Context 9 Topics | 1 Quiz

Lesson Content

0% Complete 0/9 Steps

Introduction to Good Governance Part 1

Introduction to Good Governance Part 2

Introduction to Good Governance Part 3

Core Principles of Good Governance Part 1

Core Principles of Good Governance Part 2

Regulatory Framework Overview Part 1

Regulatory Framework Overview Part 2

Building a Governance Culture Part 1

Building a Governance Culture Part 2

Knowledge Check: Sorting Question: Module 1

Module 2: Regulation 17 and the Systems & Processes for Compliance 12 Topics | 1 Quiz

Lesson Content

0% Complete 0/12 Steps

Regulation 17 in Detail Part 1

Regulation 17 in Detail Part 2

Regulation 17 in Detail Part 3

Regulation 17 in Detail Part 4

Designing Effective Systems and Processes Part 1

Designing Effective Systems and Processes Part 2

Risk Management Framework Part 1

Risk Management Framework Part 2

Failure Mode and Effects Analysis (FMEA) for Risk Prediction

Integrating Risk Management into Organisational Culture

Advanced Risk Monitoring Strategies Part 1

Advanced Risk Monitoring Strategies Part 2

Knowledge Check – Sorting Question: Module 2

Module 3: Maintaining Robust Records and Audit Processes 17 Topics | 1 Quiz

Lesson Content

0% Complete 0/17 Steps

Records Management for Service Users and Staff Part 1

Records Management for Service Users and Staff Part 2

Service User Records Part 1

Service User Records Part 2

DNAR (Do Not Attempt Resuscitation) Orders Part 1

DNAR (Do Not Attempt Resuscitation) Orders Part 2

Staff Records

Conducting Regular Audits Part 1

Conducting Regular Audits Part 2

Audit Cycle (PDSA Model) – A Structured Approach to Continuous Improvement Part 1

Audit Cycle (PDSA Model) – A Structured Approach to Continuous Improvement Part 2

Audit Cycle (PDSA Model) – A Structured Approach to Continuous Improvement Part 3

Audit Cycle (PDSA Model) – A Structured Approach to Continuous Improvement Part 4

Sharing Information and Reporting Part 1

Sharing Information and Reporting Part 2

External Reporting Requirements: Transparency and Regulatory Compliance Part 1

External Reporting Requirements: Transparency and Regulatory Compliance Part 2

Knowledge Check – Sorting Question: Module 3

Module 4: Continuous Improvement, Feedback, and Organisational Accountability 8 Topics | 1 Quiz

Lesson Content

0% Complete 0/8 Steps

Seeking Feedback and Stakeholder Engagement Part 1

Seeking Feedback and Stakeholder Engagement Part 2

Seeking Feedback and Stakeholder Engagement Part 3

Transforming Feedback into Improvement

Employer Responsibilities and Accountability Part 1

Employer Responsibilities and Accountability Part 2

Sustaining a Governance Culture Part 1

Sustaining a Governance Culture Part 2

Knowledge Check – Sorting Question: Module 4

Case Study 3 Topics

Lesson Content

0% Complete 0/3 Steps

Case Study: Governance Failures and Quality Improvement in a Care Organisation

Incident 1: Failure to Maintain Accurate Records and Policy Enforcement

Key Discussion Points

References

References

Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.(2014). UK Legislation on Regulated Activities in Health and Social Care. Available at: https://www.legislation.gov.uk/ukdsi/2014/9780111117613
Care Quality Commission (CQC) – Regulation 17: Good Governance.(2023). Guidance on Governance in Health and Social Care. Available at: https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-17-good-governance
The Care Act 2014.(2014). Legislation on Safeguarding and Wellbeing in Social Care. Available at: https://www.legislation.gov.uk/ukpga/2014/23/contents
The Data Protection Act 2018 & GDPR.(2018). Legislation on Data Security and Protection in the UK.Available at: https://www.legislation.gov.uk/ukpga/2018/12/contents
Health and Safety at Work etc. Act 1974.(1974). UK Legislation on Workplace Health and Safety. Available at: https://www.legislation.gov.uk/ukpga/1974/37/contents
Care Quality Commission (CQC) – What Good Governance Looks Like.(2023). CQC Guidance on Good Governance Practices. Available at: https://www.cqc.org.uk/guidance-providers/key-lines-enquiry-well-led
NHS England – Good Governance Guide.(2022). Best Practices for Governance in NHS and Social Care.Available at: https://www.england.nhs.uk/governance/
Skills for Care – Leadership in Social Care.(2023). Leadership Development for Social Care Professionals.Available at: https://www.skillsforcare.org.uk/leadership
Mid Staffordshire NHS Foundation Trust Public Inquiry.(2013). Inquiry into Failures in Patient Care and Governance. Available at: https://www.gov.uk/government/publications/report-of-the-mid-staffordshire-nhs-foundation-trust-public-inquiry
Regulation 17: Maintaining Accurate and Secure Records.(2023). CQC Guidelines on Record Keeping in Health and Social Care. Available at: https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-17-good-governance
NHS Improvement – Root Cause Analysis (RCA) for Incident Investigation.(2022). Framework for Investigating Incidents in Health and Social Care. Available at: https://www.england.nhs.uk/patient-safety/root-cause-analysis/
NICE Guidelines: Risk Management in Social Care.(2022). Best Practices for Risk Management in Health and Social Care. Available at: https://www.nice.org.uk/guidance/ng218
Skills for Care – Risk Assessment and Governance Compliance.(2023). Guidance on Risk Management in Social Care. Available at: https://www.skillsforcare.org.uk/governance/risk-management
National Reporting and Learning System (NRLS) – Incident Reporting.(2023). System for Reporting and Learning from Incidents in Healthcare. Available at: https://www.england.nhs.uk/patient-safety/report-patient-safety-incident/
Information Commissioner’s Office (ICO) – Data Security in Health and Social Care.(2023). Guidance on Data Protection and Security Compliance. Available at: https://ico.org.uk/for-organisations/health/
General Data Protection Regulation (GDPR) in Health and Social Care.(2018). EU Data Protection Law Impacting Healthcare Settings. Available at: https://gdpr-info.eu/
Caldicott Principles for Confidentiality in Healthcare.(2023). Principles Governing Confidentiality and Information Sharing. Available at: https://www.gov.uk/government/publications/the-caldicott-principles
Care Quality Commission (CQC) – The Role of Audits in Good Governance.(2023). Importance of Audits in Ensuring Compliance and Quality Care. Available at: https://www.cqc.org.uk/guidance-providers/good-governance-in-social-care
NHS England – Quality Improvement and Auditing in Care Services.(2023). Guidance on Quality Improvement Frameworks in Health and Social Care. Available at: https://www.england.nhs.uk/improvement/
PDSA Model for Quality Improvement in Health and Social Care.(2022). Plan-Do-Study-Act Framework for Continuous Improvement. Available at: https://www.health.org.uk/publications/quality-improvement-made-simple