Communication

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Not Enrolled

Price

1 Credit

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About the course

This course focuses on building foundational and advanced communication skills for care workers, ensuring clarity, empathy, and collaboration in professional and client interactions. It also covers overcoming communication barriers and fostering a supportive and inclusive care environment.

What will you learn

The fundamentals of communication, including verbal, non-verbal, and contextual elements, and their role in creating understanding and connection.

How to adapt communication styles to suit different contexts, including interactions with clients, colleagues, and in professional documentation.

Effective teamwork and communication strategies, such as conflict resolution, providing feedback, and aligning with group development theories like Tuckman’s model.

The importance of verbal and non-verbal communication alignment in care settings to establish trust, understand client needs, and enhance person-centred care.

How to overcome barriers to communication, including cultural, emotional, and technological challenges, using innovative and empathetic techniques.

Advanced methods like role-playing and simulation to practice communication in challenging scenarios and improve emotional intelligence.

Employer responsibilities in fostering effective communication through training, resources, and inclusivity to support both staff and clients.

Techniques for motivating communication and creating safe, non-judgmental spaces for clients and colleagues to express themselves confidently.

The role of feedback mechanisms and continuous improvement in maintaining high communication standards within care settings.

Course Content

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Module 1: Understanding Communication 3 Topics

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Lesson Content

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What is Communication?

Communicating with Colleagues

Communicating Effectively in Your Role

Module 2: Teamwork and Communication 3 Topics | 1 Quiz

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Benefits and Challenges of Teamwork

Effective Team Members

Theory: Tuckman’s Stages of Group Development

Knowledge check – Sorting Questions: Understanding Teamwork and Communications

Module 3: Verbal and Non-Verbal Communication (Expanded) 5 Topics | 1 Quiz

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Verbal Communication

Non-Verbal Communication

Writing

The Mehrabian Theory of Communication

Application in Care Settings

Knowledge check – Sorting Questions: Understanding Verbal and Non-Verbal Communication

Module 4: Motivating Communication and Overcoming Barriers 6 Topics

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Motivating Communication

Barriers and Blocks to Communication

Communicating Responsibly

Overcoming Cultural and Emotional Barriers

Advanced Techniques for Breaking Barriers

Employer Responsibilities in Communication

Case Study 1 Topic

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Case Study

Quiz

References

References

Brownell, J. (2012). Listening: Attitudes, Principles, and Skills. Boston: Pearson Education.
Clinical Nutrition. (2023). Impact of Positioning on Aspiration Risk in PEG Tube Patients. Available at: https://www.clinicalnutritionjournal.com
Institute for Healthcare Improvement. (2020). The Role of Communication in Patient Safety. Available at: http://www.ihi.org
International Journal of Caring Sciences. (2022). Empathy-Driven Communication Strategies in Healthcare. Available at: http://www.internationaljournalofcaringsciences.org
Mehrabian, A. (1971). Silent Messages. Belmont, CA: Wadsworth.
The Journal of Communication. (2020). The Role of Non-Verbal Cues in Communication. Available at: https://www.journalofcommunication.com
The Journal of Patient Safety. (2022). Team Communication and Error Reduction in Healthcare. Available at: https://www.journalpatientsafety.com
Tuckman, B. (1965). Developmental Sequence in Small Groups. Psychological Bulletin, 63(6), pp. 384–399. Available at: https://www.apa.org/pubs/journals/bul
General Data Protection Regulation (GDPR). (2018). UK GDPR Framework.
Protect. (2022). Understanding Whistleblowing and Communication Barriers. Available at: https://protect-advice.org.uk
NICE (National Institute for Health and Care Excellence). (2020). Patient-Centred Care Guidelines. Available at: https://www.nice.org.uk.
Skills for Care. (2021). Effective Communication in Adult Social Care. Available at: https://www.skillsforcare.org.uk
World Health Organization (WHO). (2021). Improving Healthcare Team Communication. Available at: https://www.who.int
Care Act. (2014). Care and Support Statutory Guidance. Available at: https://www.legislation.gov.uk/ukpga/2014/23/contents/enacted
Health and Social Care Act. (2012). Ensuring Effective Communication in Healthcare Settings. Available at: https://www.legislation.gov.uk/ukpga/2012/7/contents/enacted
Royal College of Nursing (RCN). (2021). Non-Verbal Communication in Nursing Practice. Available at: https://www.rcn.org.uk
BACP (British Association for Counselling and Psychotherapy). (2022). Active Listening and Reflective Practice. Available at: https://www.bacp.co.uk
The King’s Fund. (2019). Effective Communication in Health and Care Services. Available at: https://www.kingsfund.org.uk
NHS England. (2022). Inclusive Communication Practices for Diverse Populations. Available at: https://www.england.nhs.uk
Chartered Institute of Personnel and Development (CIPD). (2021). Effective Communication in Workplace Teams. Available at: https://www.cipd.co.uk